Refund and Return Policy

Refund & Return Policy – Multeeverse LLC

At Multeeverse, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to make it right. Please review our policy below for hassle-free returns and refunds.

📦 Return Eligibility

  • 30-Day Window: Items must be returned within 30 days of delivery
  • Condition Requirements:
    • Unworn, unwashed, and odor-free
    • Original tags attached
    • In original packaging with all accessories
  • Proof of Purchase: Order number or receipt required

🔁 Return Process

  1. Request Authorization:
    • Email returns@multeeverse.shop with:
      • Your order number
      • Item(s) being returned
      • Reason for return
    • Our team will respond within 48 hours with instructions
  2. Ship Your Return:
    • Use the provided return label (U.S. customers)
    • International customers: Return to:

      Multeeverse Returns
      30 N Gould St Ste R
      Sheridan, WY 82801
      USA

  3. Refund Processing:
    • Allow 3-5 business days for us to receive and inspect return
    • Refunds issued to original payment method within 5 business days
    • Email confirmation sent when complete

💵 Refund Details

  • Full Refunds: Issued for defective/wrong items
  • Restocking Fee: 15% for non-defective returns (waived for exchanges)
  • Shipping Costs: Original shipping fees non-refundable
  • Sale Items: Final sale unless defective

🔄 Exchange Policy

  • Exchanges available for:
    • Size changes (subject to availability)
    • Color swaps
  • No additional shipping fees for U.S. exchanges
  • Email exchanges@multeeverse.shop to initiate

⚠️ Non-Returnable Items

  • Worn or altered merchandise
  • Items without proof of purchase
  • Personalized/custom products
  • Underwear, bodysuits, and swimwear (for hygiene reasons)

❓ FAQ

Q: How long for refunds to appear?
A: 5-10 business days after processing (varies by bank)

Q: What if my item is damaged?
A: Email photos to claims@multeeverse.shop within 7 days of delivery

Q: Can I return in-store?
A: Currently online returns only

Q: Lost return package?
A: We recommend using tracking/insurance

For any questions, contact our Customer Care team:
📧 support@multeeverse.shop
☎️  (Mon-Fri, 9AM-5PM MST)