Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Multeeverse LLC
Welcome to the Multeeverse Help Center! Here, you’ll find answers to the most common questions about our products, orders, shipping, and more. If you don’t see what you’re looking for, feel free to contact us – we’re happy to help!
🛒 ORDERING & PAYMENT
Q: How do I place an order?
A: Shopping with us is easy! Simply browse our online store, select your favorite items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a seamless checkout experience.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment gateways to ensure your data is protected. We never store your full payment details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery, so changes may not always be possible. If you need to modify or cancel your order, contact us immediately at support@multeeverse.shop, and we’ll do our best to assist you.
🚚 SHIPPING & DELIVERY
Q: Where do you ship?
A: We currently ship worldwide! Shipping costs and delivery times vary by location.
Q: How long does shipping take?
A:
- U.S. Orders: 3-7 business days (Standard) | 2-3 business days (Expedited)
- International Orders: 7-15 business days (varies by country)
You’ll receive a tracking number via email once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on U.S. orders over $50. For international orders, free shipping may apply during special promotions.
Q: My order hasn’t arrived. What should I do?
A: First, check your tracking number for updates. If there’s an unexpected delay, contact us at support@multeeverse.shop, and we’ll investigate right away.
🔁 RETURNS & EXCHANGES
Q: What’s your return policy?
A: We offer a 30-day return policy from the delivery date. Items must be unworn, unwashed, and in original packaging with tags attached.
Q: How do I request a return or exchange?
A:
- Email returns@multeeverse.shop with your order number and reason for return.
- We’ll provide a return authorization and instructions.
- Once received, we’ll process your refund or exchange within 3-5 business days.
Q: Are refunds instant?
A: Refunds are processed within 3-5 business days after we receive your return. Depending on your bank, it may take 3-10 business days to reflect in your account.
Q: Do you cover return shipping costs?
A: Return shipping is the customer’s responsibility unless the item is defective or incorrect due to our error.
👕 PRODUCT & SIZING
Q: How do I choose the right size?
A: Check our Size Guide (linked on each product page) for detailed measurements. If you’re unsure, email us at support@multeeverse.shop, and we’ll help you pick the perfect fit!
Q: Are your products true to size?
A: Yes! Our items are designed for a true-to-fit feel. For a snugger or looser fit, refer to the size chart or product descriptions.
Q: Do you offer plus sizes?
A: Currently, we offer a range of standard sizes (S-XXL). We’re working on expanding our size inclusivity—stay tuned for updates!
Q: How do I care for my Multeeverse apparel?
A: To maintain quality:
- Wash in cold water (inside out).
- Use mild detergent.
- Avoid bleach & fabric softeners.
- Tumble dry low or air dry for best results.
💼 WHOLESALE & BUSINESS INQUIRIES
Q: Do you offer wholesale or bulk orders?
A: Yes! For wholesale pricing and partnerships, email wholesale@multeeverse.shop with your business details.
Q: Can I collaborate or sponsor with Multeeverse?
A: We love working with creators and brands! Email collab@multeeverse.shop with your proposal.
❓ STILL HAVE QUESTIONS?
We’re here to help! Contact us at:
📧 support@multeeverse.shop
📞 (307) XXX-XXXX (Mon-Fri, 9AM-5PM MST)
Thank you for choosing Multeeverse—where style meets comfort! ❤️